FAQs • Bay City, TX • CivicEngage

Who should I call about a drainage problem?: If it involves a problem in a drainage ditch, creek, or in the street, contact the Street and Bridge Department at 979-323-1659.

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Public Works

1. Who should I contact if I have a sewer problem?: Contact the Utility Operations Department at 979-323-1659.

2. Who should I contact about street sweeping?: Contact the Public Works Department at 979-323-1659.

3. Is there a City landfill?: No, but Matagorda County does own a Transfer Station, and you can reach this location at 979-245-4547.

4. Who should I contact about spraying for mosquitoes?: Contact the Public Works Department at 979-323-1659.

5. Who should I contact about the flood plain?: Contact the Building Department at 979-323-1659.

6. Who should I call about a drainage problem?: If it involves a problem in a drainage ditch, creek, or in the street, contact the Street and Bridge Department at 979-323-1659.

7. Can I build anything in an easement?: Contact the Building Department to determine what type of improvements, if any, can be built over the easement. Call 979-245-0997 or email the Building Department.

8. How do I get my street repaired?: Call the Street and Bridge Department at 979-323-1659, or email Public Works.

9. Who do I contact about my trash?: Bay City contracts out trash collection to WCA. If you are having problems with trash collection or if you need a trash tote replaced, contact WCA at 979-245-0368. For billing issues, contact the billing office at 979-245-2322 for both residential and commercial service. For temporary dumpsters, contact WCA at 979-245-0368.

10. Who do I call with a signal light complaint?: All traffic signals are maintained by the Texas Department of Transportation. This office may be reached at 979-245-8338.

11. Who do I contact if a sign is damaged or needs repair?: Contact the Public Works Department at 979-323-1659.

12. How do I get a stop sign installed?: Stop signs may be requested through the Public Works Department. In order to place a stop sign, certain criteria must be met. These deal with traffic counts, safety, and other factors. The Public Works Department and the Police Department work together to the criteria needed. To start the process, contact the Public Works Department at 979-323-1659.

13. Who repairs and/or replaces burned out street lights?: AEP, the power company that provides power to the street light, maintains the street light. They can be reached at 877-373-4858. The exact address for the street light and the pole number will be required.

14. Who repairs water leaks?: The Public Works Utility Department maintains the City’s water distribution system. Any questions about water leaks or water meters can be directed to them at 979-323-1659 or by emailing Public Works.

15. What telephone number do I call if I have a water or wastewater concern or complaint, or just want some general information about our water and wastewater treatment system?: Call 979-323-1659 or 979-323-1692.

16. Why does my water look milky sometimes?: Most often, air is trapped in the water lines causing the water to look milky. Normally, if you let the water stand in a glass for a few minutes the air will dissipate leaving the water crystal clear. If this works, try turning your water on full blast for a few minutes to clear the air in the lines. If this does not work, call us, and we’ll assist you.

17. What is sewer?: Wastewater (sewer), is the used water that goes down the drains inside your houses and businesses. The wastewater portion of your bill pays the cost associated with cleaning wastewater.

18. Is Bay City drinking water safe?: Absolutely. Bay City water meets or exceeds all standards set by the State of Texas and federal government. The State of Texas has designated Bay City’s water a "Superior Public Water Supply," the highest rating given by the State.

There are lots of good reasons to conserve water. Here are a few.

20. When is the best time to water my lawn?: Water only in the early morning, when evaporation rates are at the lowest.

21. Will the Street Division repair my driveway approach?: No, the City works three feet from the edge of the road. It is the responsibility and obligation of all owners, occupants and users of real property abutting upon streets in the city, at their own expense, to maintain and keep the driveway aprons extending from their property line free of depressions, elevations, inequalities, obstacles, or obstructions, and generally to keep such driveway aprons in safe, adequate, and non-defective condition.

22. Will the Street Division repair my sidewalk?: No, the City is not responsible for sidewalk maintenance. It is the responsibility and obligation of all owners, occupants, and users of real property abutting upon streets in the City, at their own cost and expense, to maintain and keep the sidewalks free of depressions, elevations, inequalities, obstacles, or obstructions and generally to keep such sidewalk in safe, adequate, and non-defective condition.

23. How do I report a pothole or dangerous road condition?: During normal working hours, call the Street and Bridge Department at 979-323-1659. After-hours emergencies can be reported through the after-hours service number at 979-245-7146; City crews are on call 24 hours a day.

24. Who should trim trees that overhang City streets or block a sign or traffic signal?: Please call the Public Works Department at 979-323-1659.

25. If I hire a commercial tree trimmer to trim trees at my residence, can they be placed at the curb for the City to collect?: No. In accordance with the City’s Ordinance Number 1373, if limbs are trimmed by a professional trimmer, this is not considered part of the service included in your monthly fee. The professional trimmer has the responsibility to remove the limbs from the property.

26. How do I get my damaged curb and gutter repaired?: Please call the Street and Bridge Department at 979-323-1659.