City Notification System

Be prepared when disaster strikes!

hyper-reach QR code

Scan the QR code or contact the City of Bay City Utility Billing department if you need help signing up.

Hyper-Reach provides an open communication forum that connects city officials and first responders to the community. Hyper-Reach enables real-time, two-way communication through text, email, voice messages, social media, and the Hyper-Reach mobile app. To sign up, please visit the Hyper-Reach Signup page. You will be prompted to add your name, email, and phone number to complete the process to receive notifications from the City of Bay City in the event of an emergency.

Emergency Notifications

Developing an emergency plan for yourself and your family can ensure that in the event of a hurricane in our area your valuables and your home is secure. These are some easy steps that you can take to be prepared:

  • Maintain adequate levels of renter or flood insurance (which includes a 30-day waiting period before going into effect), even if you do not live in a flood plain.
  • Safeguard important personal documents such as birth certificates, deeds or insurance policies.
  • Keep emergency supplies like bottled water and canned food on hand.

Eye on Water

You now have online access to your water usage information!

Eye on Water QR code

As part of our ongoing efforts to improve services to our customers, we are now offering you direct and secure access to your water usage data. The EyeOnWater suite of available tools includes a secure online website to review and analyze your water usage patterns. A consumer smartphone app will be made available after the initial online sign-up.

You will need the following information to register for an online account:

• ZipCode:77414

• Account Number: use this


• E-mail Address

Must verify email address

Badger Meter icon

To access your personalized online portal visit:


Website Notifications

You can also sign up for email or text notifications of new Calendar events or News articles regarding the different departments of Bay City.

Sign up for Website Notifications.

Who do you call if...

  • There is a road that needs to be repaired?
    Municipal Services@ 979-323-1659  
  • There is water leaking down the road?
     Municipal Services@ 979-323 1659
  • There is water leaking from my meter box?
     Utility Billing@ 979-245 2322
  • My trash can is damaged/missing?
    GFL@ 979-245 0368
  • I want an additional trash can at my house?
    Utility Billing@ 979-245 2322
  • I need animal control?
    Police Department@ 979 245-8500
  • I smell gas/need the gas company?
    Bay City Gas Company@ 979-245-2327
  • I need to pay my water bill?
    Utility Billing@ 979-245 2322, option #1
  • I want to rent a park/service center? 
    Parks & Rec. @ 979-323-1660
  • To see if I need a building permit?
    Municipal Services@ 979-323-1659
  • I want water and sewer taps installed?
    Municipal Services @ 979-323-1659
  • My neighbor's grass is too tall?
    Code Enforcement @ 979-245-8500
  • I received a Class C citation from Bay City Police Department, Bay City Animal Control, or Bay City Code Enforcement?
    Municipal Court @ 979-245-0035
  • I received a jury summons from Bay City Municipal Court?
    Municipal Court @ 979-245-0035
  • Recycling Center@ 1702 Ave K
    Hours: Monday - Friday 8:00am - 5:00pm Saturday 8:00am -12:00pm
  • Brush Site @ 5179 CR 106
    Hours: Monday - Friday 1 :OOpm - 4:00pm Saturday 8:00am - 12:00pm
  • Bay City Public Library @ 1100 7th Street
    Hours: Monday - Thursday 9am - 6pm Friday 9am - 5pm Saturday 9am - 3pm